FAQ
FREQUENTLY ASKED QUESTIONS
Learn more about ASICS products, payment methods and ONEASICS account. Plus, see our size guides, delivery options and return policy.
PRODUCTS
What is the right shoe to start road running?
What is the right shoe for experienced road runners?
What is the right shoe for elite road runners?
How will my ASICS shoes wear down?
ASICS ACCOUNT
How do I register for ONE ASICS Account?
How do I delete my ONE ASICS account?
PAYMENT
What payment methods does ASICS accept?
Are my credit card details secure?
ORDERING
Can I place an order over the phone?
Do I need to create an account before ordering?
When will I get an order confirmation?
Can I change or cancel my order?
I did not receive an invoice with my order, how do I go about getting it?
I am a tourist visiting INDIA, am I eligible for GST refund?
SIZES
SHIPPING
RETURNS
MARKETING ENQUIRIES
How do I use a promotion code?
Are promotion codes valid for Click & Collect orders?
How do I apply for sponsorship?
PRODUCTS
What is pronation?
- Pronation describes the way your foot rolls inward as your foot lands on the ground.
- Underpronation: your foot doesn't roll inward enough and the ground impact is transferred up your lower leg
- Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
- Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot
What is the right shoe to start road running?
Depending on your pronation level, there are a few choices for running beginners:
- Neutral runners: GEL-CUMULUS
- Overpronators: GEL-KAYANO
- Severe overpronators: GEL-FOUNDATION
See our guide to choosing your first running shoes.
What is the right shoe for experienced road runners?
Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes.
- Neutral runners: GEL-NIMBUS
- Overpronators: GEL-KAYANO/ GT-2000/
- Severe overpronators: GEL-FORTITUDE
What is the right shoe for elite road runners?
Professional athletes rely on ASICS running shoes at some of the biggest races in the world.
Here are the top-of-the-range shoes that they go for:
- Neutral runners: DYNAFLYTE
- Overpronators: DS TRAINER
- Server overpronators: GEL-FORTE
How will my ASICS shoes wear down?
Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:
- run on the road at all times
- overpronate
How do I clean running shoes?
- ASICS suggests cleaning your ASICS shoes with a shoe cleaner and a soft cloth/brush, or surface clean using cold water and a mild detergent.
- Avoid storing your ASICS shoes in an extremely hot environment or under extreme sunlight.
- Do not use a washing machine or dryer to clean your ASICS shoes.
ASICS ACCOUNT
How do I register for My Account?
- Click on 'My Account' on the top right of the page
- Click on the link to create your ASICS Account
- Fill the required fields and click on "Register"
How do I delete my account?
If you need to delete your account, please contact Data Protection Officer at dpo_ain@asics.com.
PAYMENT
How can I pay?
Once you've added an item to your cart, you can:
- Click on 'view cart'
- Click on 'Proceed to checkout'
- Choose whether you want to log in or pay without logging in
- Enter your delivery details
- Select your preferred payment method from the available payment options
- Review and pay
- Receive a confirmation email
What payment methods does ASICS accept?
We accept:
- Credit Card/Debit Card
- UPI
- Cash on Delivery
- American Express
- NetBanking
- Wallets
- EMI options
Are my credit card details secure?
Yes, your card details are absolutely secure.
When is my payment captured?
The payment is captured as soon as all the payment details along with the order details have been entered and the authorization is approved by the bank.
ORDERING
Can I place an order over the phone?
Unfortunately, we are not able to take orders over the phone at this moment.
Do I need to create an account before ordering?
You have the option to place an order as a guest or with OneASICS account registration. Account registration is highly recommended. It can save you time during checkout as it saves your address and billing details for future purchases.
When will I get an order confirmation?
Upon placing an order successfully, you will receive a successful order confirmation email. After which, ASICS may confirm your order and you may receive a order shipping email thereafter.
If you have not received an order confirmation email you may wish to check your spam/junk box as it may be filtered by your email provider. There may be a possibility that there is an error in the email addresses provided as well. Otherwise, please contact our Customer Care on customer-service-india@asics.com for assistance.
Can I change or cancel my order?
Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are shipped and you have received the shipping email.
Can I place a bulk order?
If you would like to place a bulk order, please contact our Customer Care on customer-service-india@asics.com for assistance.
Why was my order cancelled?
In the rare circumstance that we may need to cancel your order, below are some possible scenarios that may dictate our cancellation initiation:
- Stocks availability issues: This could be due to the product(s) being out of stock before we could process your order
- Payment issues: This could be because your payment did not go through successfully
- Delivery address issues: This could be due to an incorrect address entered or incomplete delivery address or an unserviceable pincode
I did not receive an invoice with my order, how do I go about getting it?
Please contact our Customer Care on customer-service-india@asics.com for assistance.
am I eligible for GST refund?
We shall not process GST refund for online orders.
SIZES
SHIPPING
See our full shipping information
RETURNS
See our full return information
MARKETING ENQUIRIES
How do I use a promotion code?
If you have an ASICS promotion code, you can enter it while viewing your shopping cart.
1. Click the "View Cart" button
2. Locate the promotion code box just above the "Order Summary"
3. Enter the promo code in the box. Please note that the promo code is code sensitive
4. Click "Apply"
The promotion code discount will be reflected in the "Coupon Discount" amount.
If you are having issues with the promotion code, review the terms and conditions to ensure the code can be applied to the specific product(s) you are purchasing. Otherwise, please contact our Customer Care on customer-service-india@asics.com for assistance.
