Returns Policy

ASICS Returns / Warranty Policy

To find out how to return an item you bought on asics.co.in, just use the menu below to jump straight to the information you need.

• When you can return an item
• How to return your products
• If you bought a product outside of India
• Exchanges
• If you received the defective or wrong product

WHEN YOU CAN RETURN AN ITEM

• If for any reason you are not satisfied, you can return your items, except items marked as non-returnable, socks, innerwear items and certain Collaboration items with original tags and in their original packaging.
• All purchases in www.asics.co.in have a 7 days return policy from the date of receiving of the order. Please make sure that:

1. All tags are still attached

2. The product is unused, unsoiled, unwashed and unaltered

3. It's in its original packaging

4. The Product is not damaged

Warranty against Manufacturing defect: ASICS shall be liable for all manufacturing defects in the Products if the claim is put forth within 90 days of delivery of the Product to the customer. When you return a product to ASICS claiming a manufacturing defect, the product goes through a quality testing. The manufacturing defects of ASICS covers issues caused by an error in the manufacturing process, and are not defects caused by improper fit, normal wear and tear, damage due to improper use, misuse, improper transportation or storage, unauthorized repair, or negligence, carelessness, accident, failure to follow product instructions, modification or alteration to the product, for purposes other than normal use are not covered by ASICS warranty obligations and are not eligible for a refund.

The company is authorized to assess and identify the manufacturing defect in accordance with the internal SOP.

ASICS India Pvt. Ltd. reserves the right to make adjustments to the exchange/refund policy from time to time.

• All in-store purchases can only be exchanged in store.

For all returns, we reserve the right to change our returns policy at any time.

HOW TO RETURN YOUR PRODUCTS

Returns

1. You can use our FREE return service for all your returns.
For Registered Customers you can click here for returning the Products/Order. 
For Unregistered Customers you can click here for returning the Products/Order. 

2. Returns under the 7 days window period:
 Once the product(s) is picked up after passing the quality check, refund(s) shall be initiated as per the below,
 a. Prepaid - Refunds will be initiated in 48 hours and amount may take up to 5-15 working days depending upon your bank to reflect in your account.
 b. Cash on delivery – Upon placing the return request from your registered account on asics.co.in, please enter your UPI Id or your Bank Account information where you wish to receive the refund amount. Once the product(s) is picked up after passing the quality check, refund(s) shall be initiated in next 4 working days and amount may take up to 5-15 working days depending upon your bank to reflect in your account.
 After processing the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment service provider’s terms and conditions for which ASICS having no control shall bear no responsibility.

3. Products that do not meet the quality check criteria mentioned above will not be eligible for return. As a result, the return process will be cancelled, and no refund will be issued. For further assistance Customer may reach out to our Customer Care on 0124-6289100 or our email ID customer-service-india@asics.com.

4. Orders purchased in India on http://www.asics.co.in/ can be returned via this process. All in-store purchases can be exchanged in franchisee store only.

5. If you made your purchase in any another country, you’ll need to return them to the country where you purchased them.

6. We do not accept any exchanges. We only refund orders that meet our return criteria, as explained above.

 For any support or clarification please contact our Customer Care on 0124-6289100 or our email ID customer-service-india@asics.com and we’ll be happy to assist you. Our normal business hours are from 09:30 am to 05:30 pm IST, Monday to Friday, excluding public and ASICS holidays.