Warranty and Defective Product Claims Policy

ASICS India Pvt Ltd ("ASICS") is committed to ensuring customer satisfaction and product quality. We are always happy to assist customers experiencing issues with our products

Warranty Coverage

• ASICS provides a limited warranty against manufacturing defects in its products ("Products") if the claim is made within 90 days from the date of purchase
• All claims must be supported by a valid proof of purchase (invoice/ bill)
   

Warranty Exclusions

Any claims based on the following are not covered under ASICS warranty-

• Any claims raised after 90 days of purchase of the Products are not eligible under ASICS Warranty
• Claims for Products without manufacturing defects, even if raised within 90 days are also not eligible under ASICS Warranty and such claim requests to be turned down
• Products purchased during End of Season Sale (EOSS) or on discount
• Products purchased from unauthorized sellers including unauthorised online platforms / marketplaces etc.
• Normal wear and tear
• Failure to follow Product instructions
• Modification or alteration to the Products
• Discomfort due to incorrect size/model selection
• Damage from misuse, improper care, or unauthorized repairs
• Damage caused by accident, negligence or carelessness
• Natural degradation of colour or component material
• Accessories such as socks, innerwear, caps etc.

Claim Process

• Claims must be raised by customers within 90 days from the date of purchase by sending an email to customer-service-india@asics.com
• Customer must provide valid copy of purchase invoice / bill with the claim
• In case the purchase invoice / bill is unavailable, customers should provide their registered mobile number to retrieve billing details
• The Product /claim will undergo internal quality verification by ASICS
• While verifying the Product / claim, ASICS determines, whether the Product / claim qualifies under ASICS Warranty
• Subject to internal quality verification, if the claim is approved by ASICS, ASICS shall proceed according to the process outlined below, solely depending on the source of purchase:

Discomfort Policy

• Discomfort related claims must be raised by the customers within 07 (seven) days from the date of purchase by sending an email to customer-service-india@asics.com
• Discomfort arising after use generally does not qualify as a product defect, as it may result from incorrect size, wrong shoe selection, or individual foot characteristics
• Products claimed under this policy must be in their original packaging and condition and supported by proof of purchase
• While raising the claim, customer shall provide a valid copy of purchase invoice / bill with the claim
• In case the purchase invoice / bill is unavailable, customers should provide their registered mobile number to retrieve billing details
• The Product /claim will undergo internal quality verification by ASICS
• Subject to internal quality verification, if the claim is approved by ASICS, ASICS shall proceed according to the process outlined below, solely depending on the source of purchase:  

International Purchases

Claims for Product purchased outside India must be raised in the country of purchase

Contact Us

Please contact our Customer Care at 0124-6289100 or email us at customer-service-india@asics.com and we’ll be happy to assist you. 

Our normal business hours are Monday - Friday, excluding public holidays, 9:30 am IST to 5:30 pm IST

**All disputes arising out of or in connection with the foregoing shall be subject to the exclusive jurisdiction of the courts located in Delhi